How to Deposit Cryptocurrency to Your IONAPAY LIMITED Account
1. Open the IONAPAY LIMITED app and go to Wallet > Deposit.
2. Select your preferred cryptocurrency from the list. Currently, supported options include:
- USDT (Tether)
- USDC (USD Coin)
- DASH
- LTC (Litecoin)
- BTC (Bitcoin)
- DOGE (Dogecoin)
3. Select the appropriate network for the chosen cryptocurrency.
Ensure the network is supported to avoid loss of funds.
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USDT-TRC20 (TRON): Supported
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USDT-ERC20 (Ethereum): Not supported
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USDT-BEP20 (BNB Smart Chain): Not supported
For example, to deposit USDT- TRC20.
4. Copy the deposit address or scan the QR code displayed in the app.
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For example, if depositing USDT-TRC20, make sure your external wallet supports TRC20 transfers.
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Minimum deposit for USDT-TRC20 is 1 USDT. Amounts below this (after fees) will not be credited.
5. Open the external wallet or exchange app you’re withdrawing from (e.g., Binance), and go to Wallet > Spot Account > Withdraw.
6. Choose the same cryptocurrency you selected in IONAPAY, and tap “Send via Crypto Network.”
7. Paste the deposit address copied from the IONAPAY LIMITED app into the withdrawal field, and select the correct network (e.g., USDT-TRC20). Ensure the correct network is selected to avoid deposit issues.
8. Confirm the transaction and complete any required verification, then tap Withdraw.
9. Deposits like USDT-TRC20 require 5 network confirmations, with each typically taking about 1 minute. You can track your deposit in the app under Wallet.
IONAPAY LIMITED Withdrawal Rules
Q: How long does a withdrawal take?
A: To ensure the highest level of security, all cryptocurrency withdrawals are subject to enhanced verification and processing protocols. As a result, crypto withdrawals are typically completed within approximately 24 hours.
Standard withdrawal processing times are as follows:
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During Hong Kong business hours (Monday to Friday, 9:30–18:30 UTC+8): 1–2 hours
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Outside of business hours, weekends, or public holidays: Up to 24 hours
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Cryptocurrency withdrawals: Processed within 24 hours, regardless of time, to ensure transaction security
Q: Is there a minimum withdrawal amount?
A: Yes, there is a minimum withdrawal limit. The IONAPAY app will show the exact minimum withdrawal threshold when you initiate a withdrawal for your selected cryptocurrency and network.
Q: How can I withdraw USDs?
A: IONAPAY LIMITED offers two types of USDs assets: General account USDs and Reward account USDs. Currently, neither can be withdrawn.
- General account USDs: Usable for card purchases and spending without an expiration date.
- Reward account USDs: Usable for card spending within 30 days, after which they expire.
Q: Why haven't I received my withdrawal?
A: Check the withdrawal status, which can be pending, processing, or completed.
- Completed: Check the withdrawal information on the blockchain.
- Pending: Wait for platform confirmation or cancel the withdrawal.
- Processing: Ensure the withdrawal was not to a gambling or illegal address, which may cause interception.
Q: How to withdraw crypto assets to other platforms or wallets?
- Open the IONAPAY LIMITED app and go to Wallet > Withdraw, then select the coin type.
2. Select USDT and choose the USDT withdrawal network (e.g., USDT- TRC20). Ensure the account balance exceeds the minimum withdrawal limit.
3. Open the receiving platform/wallet app (e.g., Binance), go to Wallet > Spot > Deposit, and choose USDT-TRC20.
4. Copy the deposit address or scan the QR code, then paste it into the IONAPAY LIMITED withdrawal address. Click withdraw and follow the verification steps.
Note: Ensure the withdrawal currency and network match the deposit currency and network of the receiving platform to avoid issues. Once the transaction is on the blockchain, it cannot be reversed by IONAPAY LIMITED.
Receiving Cryptocurrency in IONAPAY LIMITED
The Receive feature allows you to request cryptocurrency from another wallet or person.
1. Open the app and tap "Receive" on the main screen.
2. Select the cryptocurrency you want to receive (e.g., USDT, BTC, USDC).
3. Your personal deposit QR code and wallet address will appear.
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Tap Copy to share your wallet address
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Tap Set Amount to pre-fill the amount to request
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Tap Share to send your request via messaging apps
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4. The sender must use the correct network and coin type.
Note: Always confirm the selected network matches the sender’s platform to avoid failed deposits.
IONAPAY LIMITED Deposit Rules
Q: Which cryptocurrencies and networks are supported for deposits? Is there a minimum deposit amount?
A: IONAPAY LIMITED supports the following cryptocurrencies for deposits:
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USDT - Networks: Ethereum (ERC20), TRON (TRC20), BNB Smart Chain (BEP20)
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USDC - Networks: Ethereum (ERC20), BNB Smart Chain (BEP20), Polygon
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BTC - Network: Bitcoin
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ETH - Networks: Ethereum (ERC20), BNB Smart Chain (BEP20)
Minimum deposit amounts apply and vary by cryptocurrency and network. Transactions below the minimum threshold (after fees) will not be credited. You can view the exact limits within the app on the deposit screen.
To check supported networks and minimums: Go to Wallet > Deposit > Select Coin in the IONAPAY app.
Q: Can I deposit USD into my IONAPAY LIMITED account?
A: IONAPAY LIMITED currently does not support fiat deposits. Only supported cryptocurrencies can be deposited into your account.
Q: How long does it take for cryptocurrency deposits to be credited?
A: Deposits are usually credited within 1 to 15 minutes, depending on blockchain network conditions and confirmation speed..
Q: What can cause deposit delays, and how can I resolve them?
A: Deposit delays may occur due to the following reasons:
1. Incorrect coin or network selected: Make sure you send the correct cryptocurrency via a supported network.
2. Deposit amount too low: Ensure the deposit meets the minimum amount required after network fees.
3. Network congestion: Use a blockchain explorer like OKLink to check the transaction hash (TXID) and confirm the number of confirmations is greater than 0.
4. Blocked or high-risk addresses: Deposits from wallets associated with gambling, illegal activity, or high-risk behavior may be delayed or rejected.
5. Technical or processing delays: In rare cases, internal congestion in IONAPAY wallets may cause a delay. If none of the above issues apply, please contact IONAPAY customer support for assistance.
Wrong Deposit Handling
If you accidentally deposit an unsupported cryptocurrency (e.g., BNB) or use an unsupported network (e.g., USDT-Avalanche C-Chain), your funds will not be credited.
IONAPAY LIMITED will make every reasonable effort to recover the funds. However, due to technical limitations, time, and resources, recovery is not guaranteed, and a handling fee applies.
Recovery is NOT available for: Deposits under 10 USD
To request recovery, provide the following to customer support:
- Your IONAPAY deposit address
- Network used
- Coin type and amount
- Transaction ID (TXID or hash)
- Screenshot of the withdrawal from the sending platform
Wrong Deposit Recovery Fees:
- 10 - 100 USD: Fee = 10 USD
- Above 100 USD: Fee = 10% of the deposit amount
Recovery Process:
1. Customer support will evaluate your request and determine if recovery is possible.
2. If approved, you’ll be given:
- A designated address to pay the handling fee
- Instructions to provide a valid refund wallet address
3. Once the fee is received, IONAPAY will begin the recovery process.
4. This process may take time due to technical complexity—please be patient.
5. After retrieval, you will receive a refund transaction hash (TXID) for confirmation.
Always double-check the coin type, network, and minimum deposit amount before sending any cryptocurrency to your IONAPAY wallet to avoid loss or delay.