Q: What can I do if I forget my login password?
A: On the login page, enter your registered phone number or email, click next,
and then select "Forgot Password." Follow the prompts to reset your password.
Q: What if I can't receive the verification code on my phone when trying to
log in?
A: If you’re unable to receive the verification code after multiple attempts, you
can opt to receive it via WhatsApp.
Q: What should I do if I'm not receiving the email verification code?
A:
- Check your spam or junk folder.
- Ensure your email inbox is not full.
- If you still can’t receive the code, try using a different email address.
Q: I forgot the registered phone number/email and can’t log into my
account. What should I do?
A: Check your notification messages for your phone number or email to find
your registration information.
Q: Why does the message "Risk control detection abnormal, operation
failed" appear when logging into the app?
A:
- You might have accidentally clicked to disable your account. Contact
IONAPAY LIMITED customer service for assistance. Use the account
disable function with caution. - The account may have violated platform rules. Ensure you comply with
the platform’s usage guidelines.